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1. If quality of the product is found not up to the mark then our Respective Brand owner will be responsible for that. You can make complaints on them with the help of us.
2. The arrangement of flower is subject to vary as it is shown in the picture due to availability of that particular Flower. We are trying our best to give better result, if the thing goes beyond our control than nothing to say about.
3. We shall make best delivery of Flowers / Cakes /Mithai / chocolate of good qual-ity of equal value and quantity, if the ordered items are not available in the respec-tive city or town.
4. Delivery schedule might be the subject of change between same day delivery to delivery within three business days depending on the location of the city or town, however we make delivery of the product on the same day within one business day in all major cities and town within two-three business days in other places.
5. There may be certain items which cannot be delivered under some circumstance which would be beyond our hands; however you have an authentic right to get 100% refund of your cash.
6. No claim of whatever nature will be entertained other than gets back 100% of your paid amount. Claim will be accepted if it is raised within 24 hours of deliv-ery/non delivery of the product.
7. We shall make redelivery of the product for the satisfaction of the recipient in case of any claim against the quality of the product. But claim will be entertained if it is raised within 48 hours of delivery. Refund can also be done as the nature of claim is considered by the owner of the website.
8. If you would like to cancel your order, then you can make it before at least 24 hours of the date of delivery. In this case only 7% of ordered amount will be de-ducted toward the Credit card processing expresses.
9. The owner of this website has right and power to refuse any order uncondition-ally.
10. Only local court at Calcutta has a jurisdiction of all claims.
11. The prices of products which are sold on our website that we mean MRP include cost of our service, delivery and online transaction cost. These all charges are not shown separately due to technical restriction. We hope you understand it better.
12. As fresh baked cakes are only available after 10.30 am from bakeries. We make these items delivery after that time. In some cases, you may request to keep the cake prior day in refrigerator & deliver next morning. But this is not advised.
13. We make sure of our delivery on the mentioned date but we donít guarantee the delivery on any particular time. We are trying our best to deliver before your spe-cified time.
14. Free delivery service is for limited cities. Any delivery out of the limited cities will attract extra charges of $1 to $3 in case of perishable product. This amount will be paid through the link provided by us; however we will not delay of your product delivery.
15. The various kinds of logo /Trademark made on the product which is sold by us belong to the respective companies and they are indeed the owner of that logo/Trademark.
16. Order received after 4 pm IST is generally considered as the subject to deliver for the next day. But we are doing our best to deliver on the same day.
17. Right of Refusal:
RakhiToUSA.in has full authority to refuse deliver of any order without knowing the customers, however in such cases we will refund the full amount paid by the customers
18. Any Octroi charges will be paid by the recipient for the product.